Pickup Day Information

How do I pack my items?

Please place your donations in either bags or boxes. To protect your breakable items, please pack them in boxes that can be easily and safely transported.

Where do I put my donation?

Your donation should be placed by your front door (preferred location) or on your front driveway (our trucks cannot access most alleys).

Do I need to be home?

No. Leave your donation clearly labeled for Children's Advocacy Center for Denton County (CAD) by your front door. Our driver will pick-up the donated items and leave a tax receipt without disturbing you.

When will the items be picked-up?

On the scheduled pick-up day, your items should be outside by 8:00AM. Your donation will be picked up between 8:00AM and dark (rain or shine). Unfortunately, our routes vary throughout the day and we are unable to give you a specific time for pick-up.

Will the driver look for my donation if I choose not to schedule a pick-up?

No. There are other organizations that will just “drive and look”. However, we have found this method causes too many missed and/or accidental pick-ups. We require you to be on the driver’s scheduled list to avoid such problems.

Do you pick-up in bad weather?

Yes. We pick-up in all types of weather. If there is a State of Emergency, we will not pick-up. If the driver is unable to navigate the truck, we will cancel the route and reschedule with you as quickly as possible. Canceling a route is the last resort option for us and rarely happens.