Pickup Day Information

How do I pack my items?

Please place your donations in either bags or boxes. To protect your breakable items, please pack them in boxes that can be easily and safely transported.

Where do I put my donation?

Your donation should be placed by your front door (preferred location) or on your front driveway (our trucks cannot access most alleys).

Do I need to be home?

No. Leave your donation clearly labeled for Children's Advocacy Center for Denton County (CAD) by your front door. Our driver will pick-up the donated items and leave a tax receipt without disturbing you.

When will the items be picked-up?

On the scheduled pick-up day, your items should be outside by 8:00AM. Your donation will be picked up between 8:00AM and dark (rain or shine). Unfortunately, our routes vary throughout the day and we are unable to give you a specific time for pick-up.

Will the driver look for my donation if I choose not to schedule a pick-up?

No. There are other organizations that will just “drive and look”. However, we have found this method causes too many missed and/or accidental pick-ups. We require you to be on the driver’s scheduled list to avoid such problems.

Do you pick-up in bad weather?

Yes. We pick-up in all types of weather. If there is a State of Emergency, we will not pick-up. If the driver is unable to navigate the truck, we will cancel the route and reschedule with you as quickly as possible. Canceling a route is the last resort option for us and rarely happens.

    Where do the profits go?

    Your donation will be sold to area thrift stores. The proceeds from the bulk sale benefit Children's Advocacy Center for Denton County

    Are other dates available?

    Possibly, please E-mail dispatch@CADDonations.org or call (888)891-4344 between the hours of 8-4 for possible alternate dates.

    Where can I drop off my donation?

    Your donations can be dropped off at:
    Denton Thrift 708 W University Dr Denton, TX 76201
    Plaza Thrift 135 S Central Expy McKinney, TX 75070
    Thrift Store 1806 K Ave, Plano, TX 75074
    They are open Mon - Sun (9:00 am - 6:00 pm) & They will help you unload and give you a tax receipt.
    Donation Locations
    Coming Soon

    Donation Locations are attended (April thru October 10:00 am – 6:00 pm and November thru March 9:00 am – 5:00 pm) & They will help you unload and give you a tax receipt.

    What do I do if my donation was not picked-up on the scheduled day?

    E-mail dispatch@CADDonations.org or call (888)891-4344 between the hours of 8-4. Dispatch will identify the problem and reschedule your pick up as quickly as possible.

    Will the driver come inside and pick-up?

    No, drivers are not permitted to enter your home.